S’CLINIC RETURN, REFUND & SHIPPING POLICY

Effective Date: 01.07.2026

SHIPPING

S’Clinic currently delivers within the UAE. Delivery timelines may vary depending on location, courier operations and product availability.

Estimated delivery times provided at checkout are indicative only.

DELIVERY ISSUES

Customers are responsible for providing accurate shipping information.

S’Clinic shall not be responsible for delays or failed deliveries caused by incorrect addresses, unavailable recipients or courier-related circumstances outside reasonable control.

RETURNS

Due to hygiene, safety and product integrity considerations, opened or used products cannot be returned.

This includes:

• shampoos
• sprays
• supplements
• gummies
• collagen products
• cosmetic or healthcare-related items

DAMAGED OR INCORRECT ITEMS

If a product arrives damaged or incorrect, customers should contact S’Clinic within 48 hours of delivery and provide relevant photographs where requested.

Eligible replacements or refunds will be reviewed on a case-by-case basis.

REFUNDS

Approved refunds will be processed via the original payment method where possible.

Refund processing timelines may vary depending on banking or payment provider procedures.

NON-REFUNDABLE SERVICES

Consultations, treatments, packages and medical/aesthetic services may be subject to separate clinic terms and are generally non-refundable once provided or commenced.

POLICY CHANGES

S’Clinic reserves the right to amend this policy at any time without prior notice.

CONTACT

For support regarding orders, shipping or returns, please contact:

S’Clinic
Unit 16, Souk Al Manzil
Downtown Dubai
Dubai, UAE

Email: hello@sclinic.ae